FAQs

We have 3 strategic locations in Barcelona:

• Mandri 20 - 08022 Barcelona
• Buenos Aires 60 - 08036 Barcelona
• L'Illa Diagonal - Av. Diagonal 557, 08029 Barcelona

Mandri Store:
Monday to Friday: 10:00-14:00 and 16:30-20:00
Saturday: 10:00-14:00
Sunday: Closed

Buenos Aires Store (with workshop):
Monday to Friday: 10:00-20:00
Saturday: 10:00-14:00
Sunday: Closed

L'Illa Diagonal Store:
Monday to Saturday: 9:30-21:00
Sunday: Closed

Ángel Zapata began in the world of jewelry in 1955, and in 1981 he opened the first Zapata Jewelers store in Barcelona. Since then we have been serving the people of Barcelona for over 40 years with the experience accumulated since 1955.

At L'Illa Diagonal we have the shopping center's parking facility. For the Mandri and Buenos Aires stores, there are blue zones and nearby public parking lots.

We are official distributors and authorized technical service for: Baume & Mercier, Perrelet, Frederique Constant, EDOX, Oris, MeisterSinger, Tissot, Hamilton, Jaguar, Victorinox, Seiko, Festina, Lotus, Mondaine and Montjuïc.

The battery change is done immediately while you wait at our Buenos Aires 60 boutique. Your watch will automatically undergo waterproofing tests to guarantee its seal, all at the same time.

At our l'Illa and Mandri boutiques, the battery change takes 1 day.

The complete service includes:

• Complete disassembly of the movement
• Cleaning of all parts
• Replacement of oils and lubricants
• Replacement of all gaskets
• Timing adjustment with chrono-comparator
• External polishing and refinishing
• Waterproofing tests
• Service warranty

• Battery change: Immediate (At our Buenos Aires 60 boutique)
• Minor repairs: 3-7 working days
• Complete service: 15-20 working days
• Complex repairs: Depending on availability of original parts

Yes, we always use original manufacturer parts. As an authorized technical service for all the brands we distribute, we have direct access to original parts.

We offer warranty according to current legislation on all our repairs. The specific warranty depends on the type of service performed and is specified in each quote.

Yes, our master watchmakers have experience in vintage watchmaking and brands not distributed by us. We perform a prior diagnosis to confirm the feasibility of the repair.

It is a test we perform with specialized machinery to verify that your watch maintains the water resistance indicated by the manufacturer (expressed in bars, atmospheres or meters). It is always performed after any opening of the case.

We recommend:

• Daily wear watches: Service every 3-4 years
• Occasional watches: Service every 5-6 years
• Waterproofing test: Annually if submersible
• Battery change: When depleted (approximately 2-3 years)

Yes, we perform customization work including engraving on jewelry and watches. We can also create unique pieces according to specific customer specifications.

All our gold pieces are made in 18-karat gold (750 thousandths), which is the superior quality standard. We carry the hallmark stamp that guarantees purity.

Our silver pieces are Sterling Silver (925 thousandths), hypoallergenic and with the official hallmark. This means it contains 925 parts pure silver per 1000 parts of alloy.

All our jewelry carries:

• Origin hallmark: Identifies the manufacturer
• Guarantee hallmark: Marked by official Assay Laboratories
• Certificate of quality and authenticity
• Numbered security seal

Yes, we offer financing through Scalapay that allows you to pay in 3 convenient installments without interest. We also have other financing options that you can inquire about in store.

Yes, we perform ring resizing. This service must be requested before completing the purchase or subsequently at our workshop, subject to the characteristics of the piece.

We offer 2 purchase options:

• Online Purchase: Delivery in 24-72h
• Online Selection Reserve in Store: See in store before deciding

Shipping costs vary depending on the destination and order amount. You can calculate them before completing your purchase. Orders over €90 have free shipping.

We accept the main secure online payment methods such as Visa, MasterCard or American Express.

The maximum amount per buyer is €10,000, regardless of the number of pieces.

Yes, with the "Reserve in Store" option your order will be ready in 24 hours at the store you choose:

• L'Illa: Monday to Saturday 10:00-21:30
• Mandri: Monday to Friday 10:00-14:00 and 16:30-20:00
• Buenos Aires: Monday to Friday 10:00-20:00

Yes, you have 14 calendar days from receipt to exercise the right of withdrawal on Online purchases and Express Purchase Barcelona.

• The seal must be intact
• Include original packaging and labeling
• The piece must be in perfect condition, unused
• Returns of engraved or personalized pieces are not accepted

1. Send an email to webshop@zapatajoyeros.com requesting the return
2. We will assign you a return number
3. Send the package to: J.SKANDIA S.A., C/Mandri 20, Barcelona 08022
4. We will verify the condition and process the refund within a maximum of 14 days

• Free: If you return at the time of delivery
• At your expense: If you return within 14 days after delivery

Returns are processed as refunds of the amount. For exchanges, you can make a new purchase after the return or visit us in store to handle the exchange directly.

For purchases made at our physical jewelry stores in Barcelona, money is not refunded. You have 30 days to make an exchange, as long as the piece is intact, with its original packaging and certificate.

The amount is returned in the form of a voucher redeemable for the same value at any Zapata Jewelers store.

• We only work with leading companies in secure payments
• Numbered security seal on all products
• Over 65 years of experience and reputation

Watches have the manufacturer's international warranty, which varies by brand (generally 2-3 years). As an authorized technical service, we manage all official warranties.

If it is a manufacturing defect covered by warranty, repair or replacement is free. If it is due to improper use or accident, we provide a repair estimate.

• Warm water with mild soap and soft brush
• Avoid chemicals, bleach or ammonia
• Dry completely before storing
• Annual professional polishing to restore shine

• Store in a dry place with silica gel
• Avoid contact with perfumes, creams and sweat
• Use special silver cloth
• Professional cleaning when necessary

It depends on the water resistance:

• 30m/3ATM: Only splash resistant
• 50m/5ATM: Suitable for showering (no hot water)
• 100m/10ATM or higher: Suitable for swimming
• We recommend annual waterproofing test

• In individual case to avoid scratching
• Separate different metals
• Dry place without direct light
• Pearls need to breathe, do not seal hermetically

• Daily wear: Basic weekly cleaning
• Occasional: Before and after use
• Professional cleaning: 1-2 times a year
• Setting inspection: Annually

Always avoid:

• Bleach and products with chlorine
• Pure ammonia
• Abrasive products
• Hard brushes on pearls and delicate stones
• Home ultrasonic cleaners on glued stones

• General email: webshop@zapatajoyeros.com
• Phone: Mandri - 932 116 774 // Buenos Aires - 934 306 238 // L'illa - 934 440 063
• Technical service: strelojeria@zapatajoyeros.com
• Whatsapp: +34 665592346

Yes, we provide free quotes without obligation for both repairs and custom work. You can visit us at any of our stores.

Yes, especially recommended for workshop services or specific consultations. Contact us by phone or email to arrange the best time.

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• Company Name: Joyería Skandia S.A.
• Tax ID: A-08451676
• Address: Calle Mandri 20, 08022 Barcelona
• Commercial Registry: Barcelona, Volume 22589, Folio 88, Sheet B-39.378

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